Hotel Sales Manager

  • Nairobi, Kenya
  • Full-Time
  • On-Site
  • -

Job Description:

About the Company

Our client is a premier luxury boutique hotel offering exceptional hospitality experiences to both local and international guests. Renowned for its elegant accommodations, personalized service, and world-class event facilities, the hotel caters to corporate executives, leisure travelers, and event organizers seeking an exceptional blend of comfort, sophistication, and personalized service.

Job Summary

The Hotel Sales Manager will be responsible for leading the hotel's commercial strategy, driving revenue growth, and positioning the property as a leading destination for corporate events, conferences, workshops, and bespoke experiences. The role requires a visionary leader who understands the luxury market, builds strong B2B partnerships, and drives consistent business from both local and international clients.

Key Responsibilities

  • Develop and implement sales strategies to drive revenue across rooms, conferences, events, and other hotel services.

  • Identify and pursue new business opportunities within the corporate, MICE, government, and travel trade segments.

  • Build and maintain strong relationships with corporate clients, travel agencies, destination management companies (DMCs), event planners, and other key stakeholders.

  • Position the hotel as a preferred destination for conferences, workshops, executive meetings, weddings, and premium events.

  • Manage and grow a portfolio of key corporate accounts while acquiring new business opportunities.

  • Prepare and negotiate proposals, contracts, and commercial agreements with clients.

  • Collaborate with the Marketing, Revenue, Reservations, and Operations teams to maximize occupancy and revenue.

  • Monitor market trends, competitor activities, and customer needs to identify growth opportunities.

  • Prepare sales forecasts, pipeline reports, budgets, and performance reports for senior management.

  • Represent the hotel at networking events, trade shows, exhibitions, and industry conferences.

  • Lead, mentor, and support the sales team to achieve individual and departmental objectives.

  • Foster a high-performance culture focused on customer satisfaction, accountability, and continuous improvement.

Qualifications & Experience

  • Bachelor's degree in Business Administration, Hospitality Management, Marketing, or a related field.

  • Minimum of 7 years' experience in hotel sales, with at least 3 years in a senior sales management role within a 4- or 5-star hotel.

  • Proven experience managing corporate accounts, MICE business, conferences, and events sales.

  • Demonstrated track record of consistently achieving revenue growth and exceeding sales targets.

  • Strong network within the hospitality, corporate, travel, and events industries.

  • Excellent negotiation, communication, presentation, and relationship management skills.

  • Proficiency in CRM systems and Microsoft Office Suite.

  • Strong commercial acumen with the ability to analyze market trends and develop effective sales strategies.

  • Experience leading, mentoring, and motivating high-performing sales teams.