Job Title: Operations & Reservations Associate - Russian-Speaking

Location: Nairobi, Kenya
Employment Type: Full-Time

Job Overview

Our client is seeking to recruit a Russian-Speaking Travel Operations & Reservations Associate to act as a key link between the Reservations and Operations teams and support the smooth coordination of travel arrangements and client requirements.

The successful candidate may be deployed primarily within Reservations or Operations, depending on their skills and experience. The role requires strong Russian and English communication skills, excellent coordination abilities, attention to detail, and a good understanding of the tourism and travel industry.

Key Responsibilities

• Serve as a communication bridge between the Reservations and Operations teams to ensure smooth execution of bookings and travel arrangements.
• Communicate with Russian-speaking clients and partners regarding bookings, itineraries, confirmations and travel requirements.
• Assist with processing and coordinating reservations, including hotels, transfers, tours, and other travel services.
• Coordinate with operations teams to ensure confirmed bookings are executed accurately and on time.
• Follow up on client requests, booking changes, cancellations, and special requirements.
• Prepare and review travel itineraries, booking confirmations, and other relevant documentation.
• Liaise with hotels, tour operators, transport providers, guides, and other travel partners where required.
• Monitor ongoing bookings and operational arrangements and escalate any issues or delays promptly.
• Maintain accurate records of reservations, client details, and operational activities.
• Provide professional and responsive support to Russian-speaking clients throughout the booking and travel process.
• Support either the Reservations or Operations function as assigned by management.

Requirements & Qualifications

• Diploma or Degree in Tourism, Travel & Tourism Management, Hospitality, or a related field.
• Fluency in Russian and English, both written and spoken.
• Previous experience in travel, tourism, reservations, tour operations, hospitality, or a related field is preferred.
• Strong understanding of travel booking and operational coordination processes.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Ability to coordinate multiple tasks and work under pressure.
• Good computer skills and proficiency in Microsoft Office.
• Customer-focused, professional, and responsive.
• Ability to work effectively with both internal teams and external partners.
• Willingness to support either Reservations or Operations depending on business requirements.

Ideal Candidate

The ideal candidate is a fluent Russian-speaking travel professional who is highly organised, proactive, and comfortable coordinating between clients, reservations teams, and operational partners. They should be flexible enough to work across both Reservations and Operations and demonstrate a strong commitment to delivering a seamless customer experience.

How to Apply

Interested candidates should submit their CV via our Career Page.

Only shortlisted candidates will be contacted.