Our client is a leading medical diagnostics and healthcare services provider with operations across multiple African and international markets. The organization delivers advanced laboratory and diagnostic solutions that support disease prediction, early detection, screening, diagnosis, and monitoring across a wide range of medical conditions. The business is widely recognized for its strong clinical standards, reliable diagnostic reporting, technological capability, and patient-centric service delivery across its healthcare network.

Role Summary

The Credit Control Manager will be responsible for executing credit control policies, managing debt recovery processes, and ensuring a healthy credit portfolio within a healthcare diagnostics environment.

The role will focus on collections efficiency, credit risk management, client account management, and ensuring strict compliance with credit policies and procedures.

Key Responsibilities

• Execute credit control policies, procedures, and systems within the organization.
• Achieve and exceed assigned credit business, collections, and debt recovery targets.
• Negotiate and manage credit agreements with healthcare clients and corporate accounts. Prepare proposals, presentations, and credit submissions for approval.
• Manage debt recovery processes to ensure timely collection of outstanding payments.
• Oversee claims processes internally and externally to ensure compliance with set procedures.
• Manage client invoicing, reconciliations, and payment follow-ups to ensure accuracy and timely collections.
• Conduct credit checks on new B2B healthcare clients and onboard accounts in line with approved procedures.
• Prepare monthly, quarterly, and annual credit control and collections reports.
• Perform credit analysis and recommend actions to mitigate credit risk exposure.
• Build and maintain strong relationships with healthcare clients to ensure sustainable and timely payment behavior.
• Support onboarding of new credit accounts to ensure smooth service delivery and compliance with credit requirements.
• Manage key healthcare accounts and resolve all credit-related queries and concerns.
• Ensure accuracy, integrity, and proper maintenance of all credit account data.
• Drive continuous improvement initiatives within the credit control function to improve efficiency and effectiveness.

Requirements

Education

• Bachelor's Degree in Finance, Accounting, Business Administration, or related field.

Experience

• Minimum of 10 years' experience in Credit Control, Accounts Receivable, or Credit Management within reputable organizations.
• Experience within healthcare, diagnostics, pharmaceuticals, or a regulated medical environment will be an added advantage.

Skills and Competencies

• Strong understanding of credit control, collections, and debt recovery processes.
• Excellent communication, negotiation, and stakeholder management skills.
• Strong analytical and reporting capability.
• Proficiency in credit management systems and advanced Excel.
• High integrity, attention to detail, and accuracy in financial management.
• Ability to manage multiple accounts and work effectively under pressure.

Key Focus

• Maintain a healthy credit portfolio within a healthcare diagnostics environment.
• Drive efficient collections and minimize credit risk exposure.
• Strengthen client relationships while safeguarding cash flow and compliance.