Job Summary

We are seeking to hire an experienced and commercially driven Food & Beverage Manager to lead and oversee all Food & Beverage operations within a busy hospitality environment. The successful candidate will be responsible for ensuring exceptional guest experiences, maximizing revenue and profitability, managing banquet and conference operations, maintaining service excellence, and leading a high-performing F&B team.

The role requires a strategic leader with strong operational expertise, financial acumen, and a passion for delivering world-class hospitality services.

Key Responsibilities

Operational Management

Oversee the daily operations of restaurants, bars, banquets, conferences, and other Food & Beverage outlets.
Ensure consistent delivery of high-quality food and beverage services across all points of sale.
Coordinate and manage all banquet, conference, and group functions from planning through execution.
Ensure all guest requirements, event specifications, and service standards are met.
Monitor food quality, beverage quality, presentation standards, and service delivery.
Maintain compliance with health, safety, hygiene, and fire safety regulations.

Financial & Commercial Management

Achieve budgeted food and beverage revenue, profitability, and labor cost targets.
Prepare monthly forecasts, budgets, and operational reports.
Monitor inventory levels and oversee purchasing of food, beverages, and operational supplies.
Implement effective cost control measures to optimize profitability.
Conduct regular market and competitor analysis to ensure competitive pricing and service offerings.
Manage billing processes to ensure accuracy and timely invoicing.

Sales & Business Development

Drive Food & Beverage sales through promotions, events, and customer engagement initiatives.
Develop and maintain relationships with corporate clients, event organizers, and key accounts.
Collaborate with the Sales team to maximize banquet, conference, and catering opportunities.
Follow up on customer inquiries and maintain high conversion rates for event bookings.
Promote repeat business through exceptional customer service and relationship management.

Team Leadership & People Management

Lead, coach, mentor, and develop the Food & Beverage team.
Manage workforce planning, scheduling, attendance, and payroll administration.
Conduct regular departmental meetings, briefings, and performance reviews.
Support recruitment, onboarding, and staff training initiatives.
Foster a culture of teamwork, accountability, and service excellence.
Maintain discipline, employee engagement, and staff retention.

Customer Experience

Ensure guests consistently receive exceptional service experiences.
Resolve customer concerns promptly and professionally.
Build strong relationships with guests and event organizers to encourage repeat business.
Monitor customer feedback and implement service improvement initiatives.

Inventory & Compliance

Manage food, beverage, and bar inventories, including monthly stock counts.
Ensure compliance with company policies, operating procedures, and regulatory requirements.
Maintain departmental manuals, controls, and reporting systems.
Monitor equipment and facility conditions and report maintenance requirements promptly.

Qualifications & Experience

Bachelor's Degree or Diploma in Hospitality Management, Hotel Management, Food & Beverage Management, Business Administration, or a related field.
Minimum of 5 years' experience in Food & Beverage operations, with at least 3 years in a management position.
Proven experience managing restaurants, bars, banquets, conferences, and large-scale events within a hotel or hospitality environment.
Strong understanding of budgeting, forecasting, inventory management, and cost control.
Experience leading and developing large operational teams.

Required Competencies

Strong leadership and team management skills.
Excellent customer service and relationship management abilities.
Strong commercial and financial acumen.
Exceptional communication and interpersonal skills.
Event and banquet management expertise.
Problem-solving and decision-making capabilities.
High attention to detail and organizational skills.
Ability to work under pressure in a fast-paced hospitality environment.