Hotel Manager

  • Nairobi, Kenya
  • Full-Time
  • On-Site
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Job Description:

HOTEL MANAGER



LOCATION: NAIROBI | THREE-STAR HOTEL



A three-star hotel located in Nairobi invites applications from qualified, experienced and commercially driven hospitality professionals for the position of Hotel Manager.



The successful candidate will be responsible for the overall management and performance of the hotel, including daily operations, revenue generation, financial management, guest satisfaction, staff leadership and regulatory compliance. Applicants must demonstrate a strong track record in managing a three-star hotel or higher, driving business growth and maintaining high hospitality standards.



KEY RESPONSIBILITIES



  1. Hotel Operations: Oversee daily operations across Front Office, Housekeeping, Food and Beverage, Kitchen, Sales and Marketing, Maintenance and Security.


  1. Revenue Growth: Develop strategies to increase occupancy, room revenue, restaurant sales, conferencing, events and other income streams.



  1. Financial Management: Prepare and manage budgets, monitor revenue and expenditure, control operating costs, manage cash flow and drive profitability.


  1. Stock and Procurement Control: Ensure proper purchasing, inventory management, stock reconciliation, loss prevention and supplier management.


  1. Guest Experience: Maintain service standards, monitor guest feedback, resolve complaints promptly and improve guest satisfaction and retention.


  1. Sales and Business Development: Build corporate relationships, develop partnerships, strengthen market presence and implement sales and marketing initiatives.


  1. People Management: Lead recruitment, training, performance management, employee engagement, discipline and staff productivity.


  1. Facilities and Asset Management: Ensure proper maintenance of hotel facilities, equipment and other assets.


  1. Compliance and Safety: Ensure compliance with applicable statutory requirements, licensing obligations, food hygiene, occupational health and safety, fire safety and security procedures.


  1. Performance Reporting: Set departmental targets, monitor key performance indicators and submit timely reports to the Directors, highlighting results, challenges and corrective actions.


QUALIFICATIONS AND EXPERIENCE


  • A degree or equivalent professional qualification in Hotel Management, Hospitality Management, Tourism or a related field.


  • Formal hotel management training from a reputable and recognised hospitality institution or professional training organisation.


  • At least five (5) years of experience as a Hotel Manager in a three-star hotel or higher, with direct responsibility for overall operations, financial performance and business results.


  • Proven experience in revenue generation, occupancy growth, budgeting, cost control, stock management and profitability improvement.


  • Demonstrated ability to manage Front Office, Housekeeping, Food and Beverage, Kitchen, Sales and Marketing, and other hotel functions.


  • Strong leadership, staff management, negotiation, communication and problem-solving skills.


  • Good knowledge of hospitality standards, guest relations, hotel systems, statutory compliance, health and safety, and food hygiene.


  • High integrity, commercial awareness, accountability and the ability to make sound decisions under pressure.