Reports To: Rooms Division Manager / General Manager

Job Purpose 

To lead and manage all housekeeping operations across guest rooms, public areas, laundry, and back-of-house facilities, ensuring the highest standards of cleanliness, presentation, hygiene, safety, and guest satisfaction while maintaining departmental productivity, staffing efficiency, and budget controls.

Key Responsibilities

• Manage day-to-day housekeeping operations across guestrooms, public areas, and laundry.
• Ensure rooms and facilities meet established cleanliness and quality standards.
• Conduct regular inspections and implement corrective actions where necessary.
• Supervise, train, and develop housekeeping staff.
• Prepare duty rosters and ensure adequate staffing levels.
• Manage housekeeping inventories, supplies, amenities, and linen control.
• Monitor departmental budgets and control operating costs.
• Coordinate closely with Front Office and Engineering to ensure room readiness and timely maintenance.
• Handle guest complaints and service recovery related to housekeeping.
• Ensure compliance with health, safety, hygiene, and sanitation standards.
• Prepare departmental reports and monitor housekeeping performance indicators.

Requirements

• Diploma or Degree in Hospitality Management or related field.
• 3–5 years' experience in hotel housekeeping operations.
• At least 2 years in a supervisory or management role.
• Strong leadership, organizational, and people management skills.
• Experience in inventory control, budgeting, and quality assurance.
• Knowledge of hotel PMS systems is an added advantage.